08-20-2014 06:45 PM
Here's to hoping a Blackberry employee reads this and can help me out.
I'm stuck in warranty limbo with my unlocked Z10. Bought new off Amazon.ca beginning of April-2014. While on Vacation the phone blue screened and died. It's outside of the online retailers 90 day exchange policy, in which case all I have left is the manufacturers limited warranty. Tried to contact Blackberry and they directed me to my carrier Telus, even though I did not purchase the phone through them. Telus was very helpful, we worked through troublshooting together, but unfortunately got to the same conclusion that the phone needs to go back for a hardware issue. They kindly offerred to RMA the phone for me through their system, however since I did not purchase the phone through them and it is an unlocked world phone it does not recognize the IMEI so they couldn't complete the process for me. There is absolutely no luck getting any help through any of the multiple Blackberry phone numbers I've called. Any help sorting this out would be much appreciated. I will drive the phone to the office in Waterloo if need be.
08-20-2014 10:50 PM
You're probably going to have to drive the phone to Waterloo.
Here's the situation: You bought the phone from Amazon which has a 90-day exchange warranty. That's mistake #1. Then you registered the phone for service on Telus' network but the phone wasn't purchased from them so they won't honor any warranty claims (which is their right because they didn't make any money from your purchase of the phone from them). You're in a catch-22 situation. There's really nothing I can advise you to do except buy your next phone from the carrier with which you have monthly service.
Not much help but that's how I see it. Perhaps others can enlighten me with a different point of view. Cheers.
08-20-2014 11:54 PM
The only thing i could thing of would be getting a warrenty claim through BlackBerry. If the phone was bought new, in a blackberry box, you should have a one year warrenty through BlackBerry. Also, how far is waterloo from you?
08-21-2014 10:22 AM
The phone was bought new, in box so yes the one year limited mfg warranty from Blackberry should apply. Yet trying to get service for this this warranty, or even just talk to someone about it has been fruitless so far. I'm in Toronto, but can be in the Waterloo area. It's no big deal for me to get the phone there if need be. I still have lots of ties in the area.
I don't see why buying the phone from Amazon would be a mistake. At the time of purchase, shopblackberry.ca didn't sell directly, and actually provided a link to Amazon.ca as a purchase option right beside the links to the carriers. The reason I bought it from Amazon and not a carrier was I wanted it unlocked in advance of travelling to Europe. Hindsight is 20/20 though... did not expect it to be so difficult to obtain mfg warranty from a company like Blackberry.
08-21-2014 10:51 AM