Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎08-20-2014
My Device: Z10
My Carrier: Telus

Stuck in Warranty Limbo - Need RMA for MFG limited warranty - Z10 Black Screen - USB not recognized (yes I've tried all the tips from other posts)

Here's to hoping a Blackberry employee reads this and can help me out.

 

I'm stuck in warranty limbo with my unlocked Z10. Bought new off Amazon.ca beginning of April-2014. While on Vacation the phone blue screened and died. It's outside of the online retailers 90 day exchange policy, in which case all I have left is the manufacturers limited warranty. Tried to contact Blackberry and they directed me to my carrier Telus, even though I did not purchase the phone through them. Telus was very helpful, we worked through troublshooting together, but unfortunately got to the same conclusion that the phone needs to go back for a hardware issue. They kindly offerred to RMA the phone for me through their system, however since I did not purchase the phone through them and it is an unlocked world phone it does not recognize the IMEI so they couldn't complete the process for me. There is absolutely no luck getting any help through any of the multiple Blackberry phone numbers I've called. Any help sorting this out would be much appreciated. I will drive the phone to the office in Waterloo if need be.

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Stuck in Warranty Limbo - Need RMA for MFG limited warranty - Z10 Black Screen - USB not recognized (yes I've tried all the tips from other posts)

You're probably going to have to drive the phone to Waterloo.  Smiley Sad

 

Here's the situation: You bought the phone from Amazon which has a 90-day exchange warranty. That's mistake #1. Then you registered  the phone for service on Telus' network but the phone wasn't purchased from them so they won't honor any warranty claims (which is their right because they didn't make any money from your purchase of the phone from them). You're in a catch-22 situation. There's really nothing I can advise you to do except buy your next phone from the carrier with which you have monthly service.

 

 

Not much help but that's how I see it. Perhaps others can enlighten me with a different point of view. Cheers.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Forums Advisor II
Posts: 982
Registered: ‎08-31-2013
My Device: BlackBerry Classic- SQC-100-4
My Carrier: T-Mobile USA

Re: Stuck in Warranty Limbo - Need RMA for MFG limited warranty - Z10 Black Screen - USB not recognized (yes I've tried all the tips from other posts)

The only thing i could thing of would be getting a warrenty claim through BlackBerry. If the phone was bought new, in a blackberry box, you should have a one year warrenty through BlackBerry. Also, how far is waterloo from you?

1. If a post has helped you, show your appreciation by clicking Like at the bottom of the message box.
2. If a post has solved your question, please click ''accept as solution'' to verify your question has been solved.
New Contributor
Posts: 2
Registered: ‎08-20-2014
My Device: Z10
My Carrier: Telus

Re: Stuck in Warranty Limbo - Need RMA for MFG limited warranty - Z10 Black Screen - USB not recognized (yes I've tried all the tips from other posts)

The phone was bought new, in box so yes the one year limited mfg warranty from Blackberry should apply. Yet trying to get service for this this warranty, or even just talk to someone about it has been fruitless so far. I'm in Toronto, but can be in the Waterloo area. It's no big deal for me to get the phone there if need be. I still have lots of ties in the area.

 

I don't see why buying the phone from Amazon would be a mistake. At the time of purchase, shopblackberry.ca didn't sell directly, and actually provided a link to Amazon.ca as a purchase option right beside the links to the carriers. The reason I bought it from Amazon and not a carrier was I wanted it unlocked in advance of travelling to Europe. Hindsight is 20/20 though... did not expect it to be so difficult to obtain mfg warranty from a company like Blackberry.

 

 

Forums Advisor II
Posts: 982
Registered: ‎08-31-2013
My Device: BlackBerry Classic- SQC-100-4
My Carrier: T-Mobile USA

Re: Stuck in Warranty Limbo - Need RMA for MFG limited warranty - Z10 Black Screen - USB not recognized (yes I've tried all the tips from other posts)

BlackBerry should help you out easly.
1. If a post has helped you, show your appreciation by clicking Like at the bottom of the message box.
2. If a post has solved your question, please click ''accept as solution'' to verify your question has been solved.