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BlackBerry® Z10

New Contributor
Posts: 2
Registered: ‎08-30-2009
My Device: Not Specified

Stuck "Checking for Software Updates" - Brand New Z10

I've just received my brand new Z10. Opened it, turned it on, and went through the startup screens. Signed up with a Blackberry account, on the office WiFi, and it said it wanted to do a software update.


3 hours later, it completed the software update download, installed the software update, and rebooted.


When it rebooted, it launched into a screen saying "checking for software updates". And sat there, spinning away. For hours.


I tried rebooting, I tried removing the battery, I tried inserting a working Telstra data-enabled SIM card and rebooting. No change.


It's now been 5 hours since receiving the device, and it's unusable. Am trying now - having downloaded Blackberry Link software for the Mac - to do a factory reset. But this has got to be the worst out-of-the-box experience for any handset. Ever.


Any advice appreciated,




Posts: 107
Registered: ‎06-12-2012
My Device: Dev Alpha C, Playbook
My Carrier: Loop

Re: Stuck "Checking for Software Updates" - Brand New Z10

Seems the device is unable to connect to the network and hence getting stuck there. Since you are trying it in your office, make sure no proxies are blocking it.
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please mark posts as solved if you found a solution.
New Member
Posts: 1
Registered: ‎07-03-2013
My Device: Z10
My Carrier: 447968851259

Re: Stuck "Checking for Software Updates" - Brand New Z10

As this is also happening to me, and I am at home with no Poxy server or anything, how do I get around it!! Reboots don't work, pulling the battery hasn't helped................



Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Stuck "Checking for Software Updates" - Brand New Z10

try rebooting your wifi router, it happened to me at a hotel that would not let me update but once at home it worked.


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New Contributor
Posts: 2
Registered: ‎08-30-2009
My Device: Not Specified

Re: Stuck "Checking for Software Updates" - Brand New Z10

Thanks, resolved after a factory rest using BBLink software.