Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
Super Contributor
Posts: 293
Registered: ‎04-30-2011
My Device: Z10
My Carrier: 3 UK

Support Site Keeps Signing Out

Dear BlackBerry Support Community 

 

I have just come across this situation where my account here signs me out where this does not happen on my PC.

Would anyone know why this would happen here.

 

My Best Regards 

JTV

JTValerie
Posts: 94,489
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Support Site Keeps Signing Out

Do you see this on your Z10, only?

 

Myself and some others see it also on the Z10. It worked correctly before the 10.0.10.84/85 OS upgrades.

 

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Forums Advisor III
Posts: 1,036
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: Support Site Keeps Signing Out

I have been experiencing the same issues on my Z10 since the latest software update, deleting the cookies fixes the issue temporarily.. but is simply happens again before long.

 

It also seems that the remember password "never", etc. does not work as well.

 

I am now very fast as typing in my password for this site. Smiley Wink

 

-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. Smiley Happy
Guru II
Posts: 21,606
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Support Site Keeps Signing Out

Ditto. And when I did need to sign it it used to autofill my login info. Now it doesn't.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Posts: 94,489
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Support Site Keeps Signing Out

[ Edited ]

John_Clark wrote:
Ditto. And when I did need to sign it it used to autofill my login info. Now it doesn't.

The one thing that the Z10 does remember is when, in the username field, when i enter the first character "j" of my username, I get an onscreen popup with my username to tap to fill in the field.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Guru II
Posts: 21,606
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Support Site Keeps Signing Out

I do get that as well.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Posts: 94,489
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Support Site Keeps Signing Out

And, just a note, I've gotten this escalated up to be examined.

 

I'm not sure which I'd rather wait for... a Lithium fix or BlackBerry OS fix.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Forums Advisor III
Posts: 1,036
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: Support Site Keeps Signing Out

Yes JS, I am seeing the same thing remembered, just the username.

 

I also notice that "Ignore" doesn't stop it from asking me if I want it to remember the password every time I type it in. Smiley Happy

-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. Smiley Happy
Super Contributor
Posts: 293
Registered: ‎04-30-2011
My Device: Z10
My Carrier: 3 UK

Re: Support Site Keeps Signing Out

That must be the case because I got an update from my BlackBerry PC link and I didn't know what it was for but thought it was best.

 

Thanks JS

JTValerie