07-16-2013 04:43 PM
This is my 5th Blackberry, I thought I knew what I was doing here, but nope. I have BB Link 188.8.131.52, and OS 10.1.1.2019, and can't get Outlook to sync with Link. My first 4 Blackberries was just a matter of plugging in and hitting sync. With the Z10 I keep trying and can't get it to sync. This is very important to me as I need to sync my contacts, calender and tasks every day to stay on track. I've had the phone since March, and I'm close to throwing in the towell and using my wife's upgrade to get a different brand phone that will sync. I love the phone otherwise but this is a deal breaker. Any suggestions on getting it to work?
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07-16-2013 05:15 PM
I will reach out to the experts. I don't have a quick and easy answer, but what email service are you using?
07-16-2013 09:41 PM
07-16-2013 09:59 PM
What version of Outlook? Just gathering as much info as I can. I see that this has worked with your other blackberries.
07-16-2013 10:15 PM
I did find this article but don't know if this matches your issue. Is there anymore detail with the error message you're getting when trying to sync?
07-17-2013 08:17 PM
I finally called customer support. After an hour on the phone with AT&T and three hours with Blackberry support, it's working. So, maybe it IS rocket science. LOL They had me doing things on it that scared me half to death, and it took them a while to figure it out, but we're good to go. I'm so happy that I don't have to go phone shopping and lose my Z10, and thanks for your effort on this! Dave
07-17-2013 10:47 PM