02-03-2013 01:43 PM
02-03-2013 02:15 PM
No. I see what you are saying. Just seems like a lot of middlemen. Lol
02-03-2013 03:37 PM
I agree with most of the post here but I do disagree with the bit about this website being too difficult to read. I have the font setting down to small and when I double tap the paragraphs to adjust to the screen width then I can still read every word.
At the time my z10 wasn't rotating the browser. I can now see the site fine thanks to a restart.
02-03-2013 04:47 PM
02-03-2013 05:12 PM
My personal experience with situations like mine, where I bought from phones 4u is that o2 would say youshould speak to the phone supplier and the phone supplier would say as it's within 14 days would you like to swap for a galaxy or an iphone. Lol. I have had this in the past which is why motorola lost out on my business when I was younger. I went to nokia and then used them for 15 years. Now I'm trying blackberry. Day 3!
02-03-2013 05:30 PM
02-03-2013 05:46 PM
I agree, one of the things that made animoto a success was this:
We as registered users get to suggest ideas and rate ideas. Each registered user can only have i believe 10 likes and we need to like in priority order the features. once a feature is planned or implemented a like is freed up.
This way animoto sees how many people like an idea. They can show that they are, investigating, planning or implementing an idea - we are all a lot happier - and they do very well as they have a better product and happier customers.
It also separates new features from bug reporting.
02-03-2013 05:52 PM
02-03-2013 06:00 PM - edited 02-03-2013 06:01 PM
British common sense. Every year i ask my school parents what they liked and disliked about the school photos this year and what other products they would be interested in. This has helped my business no end. but on that note I feel we may have exhausted this topic.
Tho. I might suggest to my carrier that they suggest to blackberry a feature suggestion forum.
02-03-2013 06:18 PM
And finally does one suggest (I'm only actually 25 lol, I'm just trying to ensure this isn't personal) that the network carriers in the UK have call centres trained to deal with many but minor inconveniences with an OEM'S software rather than the OEM having a central nest/portal/den/go-to place/community specifically for these small inconveniences strictly to help improve the software? As has already been stated, sounds like a lot of middle men when there could/should just be one.
not the same pricing at the end of the month.
Here is how it works.
When you have a minor issue "my voice mail does not work"
when you have a minor issue "I have lost my BlackBerryID password",
when you have a complicated issue "my AppWorld does not work anymore":
From a helpdesk point of view, and from a statistical point of view, the most frequent requests are the minor ones. So it's good to have a lot of Level1 cheap people to do the support. This way, you don't pay too many Level2 people to do the work that a Level1 could handle.
In the end, skills are put where needed, and the final payer (=you) pay less for the best support.
You can have more (Apple care & Apple Geniuses in Apple Stores), but it costs you more money.
It's like in a hospital. The intern changes the bandages, the surgeon does the hard work, and after that the nurses do the stiches.