Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 3
Registered: ‎02-14-2013
My Device: Z10
My Carrier: Vodafone

Text message retrieval

I've had a couple of texts today with photos attached. In both cases all I see is a message saying " you have a message awaiting retrieval. Click the button to download it". Doesn't matter how many times I click download, the message doesn't download. The download button just disappears and if you navigate away and back, the download button reappears. Any idea what's wrong? Full 3G signal and home wifi connected.
Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Text message retrieval

Have you tried a battery pull?

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 3
Registered: ‎02-14-2013
My Device: Z10
My Carrier: Vodafone

Re: Text message retrieval

Yup. Now I just have a tiny grey dot and no message at all. I bet it was a great photo too ;-)
Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Text message retrieval

Dang. I don't know of a way to get it.  I would delete the thread if possible and have them send another picture or get someone else to send a test pic.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 3
Registered: ‎02-14-2013
My Device: Z10
My Carrier: Vodafone

Re: Text message retrieval

Thanks for the advice, wolf. Definitely seems an issue with my z10 though as they were messages from two different people.
Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Text message retrieval

Or it could be somehting going on with the carrier and the delivery of MMS messages.  Interesting

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Member
Posts: 1
Registered: ‎03-16-2013
My Device: Z10
My Carrier: AT&T

Re: Text message retrieval

Subscribed. I'm having the same issue, have been for a month or so. Not all contacts, and not always pictures - though it seems to happen with pictures more often and to the same few folks. Deleting the text thread has solved the issue temporarily - but it always returns. Frsutrating. Carrier is clueless.
New Member
Posts: 1
Registered: ‎04-23-2013
My Device: Z10
My Carrier: 3098255507

Re: Text message retrieval

I am receiving the same error.  This is more than frustrating.  I have noticed the error with people who have iphones.  That could have nothing to do with it, but that's how it's gone with me so far.  

Highlighted
New Member
Posts: 1
Registered: ‎06-21-2013
My Device: Q10
My Carrier: Etisalat

Re: Text message retrieval

I have the same issue. I frequently get the same message from my boss and so far ONLY from my boss. (My boss is on iphone). I can read some of his sms but whenever i get the prompt "you have a message awaiting retrieval: Click the button to download it" and ask my boss to resend whatever it was, he'd say which ones? It turned out that i've actually received and read his message earlier! --- Could this be just a BB bug of some sort?? But hey, im still worried. >_<