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BlackBerry® Z10

New Contributor
Posts: 3
Registered: ‎05-22-2013
My Device: Z10
My Carrier: STC

The phone does not recognize the number

I have a big problem with the OS 10. If I save a number into a contact with area code and this number call me it is just shows the number without the name. 

Posts: 48
Registered: ‎05-16-2013
My Device: Z10 / 9900 / 9800
My Carrier: Rogers

Re: The phone does not recognize the number

Hey sattambuggy.

Welcome to the BlackBerry Support Community Forums.


Can you please confirm that your BlackBerry Z10 Smartphone is up to date?


Can you also confirm when you said the issue occurs when you enter an area code; are you entering a country code for this contact into the BlackBerry Z10 Smartphone? We have had reports of these types of symptoms occuring after country codes are entered into contacts.


If you are entering a country code, how are you entering it into the BlackBerry Z10 Smartphone? Do you enter it with a leading "+" or "00" before the country code?


I look forward to your reply.




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New Contributor
Posts: 3
Registered: ‎05-22-2013
My Device: Z10
My Carrier: STC

Re: The phone does not recognize the number

[ Edited ]

Yes my blackberry z10 is up to date. And in my whole life is put numbers in contacts starts with "00" not "+" and all phones I used is recognize it. Even the z10. But after the last update"" its come back again and ive sold my new Q10 because of this small problem. And also I can't put a emijoy"" while broadcasting there is a lots of missing stuff in the OS 10 I was a big fan of Blackberry and I wish they make there OS 10 more solid. ThanK YOU for responding.

Posts: 94,236
Likes: 24,333
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: The phone does not recognize the number

Sattam, try entering that in your contact both with the 00 and without.
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