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BlackBerry® Z10

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Contributor
Posts: 12
Registered: ‎06-01-2010
My Device: Z10
My Carrier: O2

Touchscreen won't work on Google or Bing

[ Edited ]

Hi,

 

This is a weird one but its the second time it's happened so thought I need to ask about it.

 

Had the z10 since UK launch week and its great... I could pick faults but  couldn't anybody with any phone. Anyway, today the touch screen stopped working when I use Google or Bing... its okay with Yahoo?

 

I can't be certain, but it may have happened after I cleared the cookies and site data, I really can't say for certain.

 

Heres what Ive tried:

  • Battery pull
  • Battery pull leavibng the battery out for 2-3 minutes (this used to sort stuff on my os7 phones)
  • Cleared cache
  • Cleared history
  • Uninstalled ALL apps incase there was a conflict
  • Did a battery pull after I removed the apps
  • Tried it on wi-fi and celllular
  • Looked at it in an aggressive manner
  • Shouted at it
  • Threatened to throw it out the window
  • Threatened to trade it for an iPhone (it's okay, that was just a threat, I'd NEVER trade away from my beloved BB especially after the years of taunting I've had from colleagues).

 

Last time this happened I had to do a wipe and reinstall. I'm on the 10.1 update from o2 (never used to happen with 10.0 that I can remember)

 

Any ideas would be greatly appreciated as I'm at a loss.

 

 

thanks in advance folks Smiley Happy

Contributor
Posts: 12
Registered: ‎03-09-2013
My Device: BBZ10
My Carrier: Bell

Re: Touchscreen won't work on Google or Bing

I'm having the same problem. And i think it started after updating to 10.1

Contributor
Posts: 12
Registered: ‎06-01-2010
My Device: Z10
My Carrier: O2

Re: Touchscreen won't work on Google or Bing

It's odd, it's been working since the update, maybe 3-4 weeks? then stopped suddenly

Contributor
Posts: 12
Registered: ‎06-01-2010
My Device: Z10
My Carrier: O2

Re: Touchscreen won't work on Google or Bing

Just completed a security wipe and its all happy again... Hope they get this sorted soon.