Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

New Member
Posts: 1
Registered: ‎03-30-2013
My Device: Blackberry Z10
My Carrier: Verizon Wireless

Transfer from a dead blackberry!

Is there a way I can transfer at least my contacts from an old dead Blackberry Bold onto my new Z10. My old phone completely stopped working which is why I upgraded to the new one but now I can't get any of my old info. I can't turn my old BB on and my computer won't recognize it. I have all my contacts backed up in Blackberry Desktop Manager and in the contacts folder on Windows. All of the instructions for "Switching Devices" requires computer connection of the old phone! Please help!!

Forums Advisor I
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: Transfer from a dead blackberry!

From your OLD dead BB phone you can't do a device transfer without being able to turn on. What email program are you using on your desktop pc(Outlook)?


Forums Advisor III
Posts: 1,391
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: Transfer from a dead blackberry!

If the phone is dead and cannot be resurrected, you cannot get your data from it. Did you back up your data with the Desktop Manager, or to MS Outlook?


Otherwise you are "out of luck".

Jerry G.