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BlackBerry® Z10

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Contributor
Posts: 13
Registered: ‎03-31-2013
My Device: z10
My Carrier: Rogers

Trouble loading music

I've been having trouble accessing my music to load onto my Z10...I too am getting the "A problem has occurred while trying to locate your media library".  I'm a bit confused as to why I can't sync this information.  In looking at the previous posts, besides the wipe option there isn't any other work around?  Can someone provide some assistance?  It would be greatly appreciated!

 

Thanks

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Trouble loading music

Hi geminibaby,

 

Do you have your media library setup using Windows Media Player or iTunes?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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Contributor
Posts: 13
Registered: ‎03-31-2013
My Device: z10
My Carrier: Rogers

Re: Trouble loading music

Using my iTunes library
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Trouble loading music

When you go into iTunes, does all of your music appear?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Contributor
Posts: 13
Registered: ‎03-31-2013
My Device: z10
My Carrier: Rogers

Re: Trouble loading music

Indeed I do...

geminibaby