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BlackBerry® Z10

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New Contributor
Posts: 6
Registered: ‎08-28-2013
My Device: Blackberry Z10
My Carrier: Rogers

URGENT - BBY Z10 update has frozen the mobile network button in the off position.

can you advise how to correct this? cannot use phone or internet.
Super Contributor
Posts: 267
Registered: ‎11-17-2010
My Device: Z10 * Q10 * Z30 * Passport
My Carrier: Telkom Mobile

Re: URGENT - BBY Z10 update has frozen the mobile network button in the off position.

Hi There,

 

May you please restart the device the problem should be resolved, press the button for switching off then restart.  Hope this work for you.

New Contributor
Posts: 6
Registered: ‎08-28-2013
My Device: Blackberry Z10
My Carrier: Rogers

Re: URGENT - BBY Z10 update has frozen the mobile network button in the off position.

have tried this multiple rimes. still does not work.

Super Contributor
Posts: 267
Registered: ‎11-17-2010
My Device: Z10 * Q10 * Z30 * Passport
My Carrier: Telkom Mobile

Re: URGENT - BBY Z10 update has frozen the mobile network button in the off position.

Is flight mode set to Off or On? If possible you can post screen shot of the mobile network section.
New Contributor
Posts: 6
Registered: ‎08-28-2013
My Device: Blackberry Z10
My Carrier: Rogers

Re: URGENT - BBY Z10 update has frozen the mobile network button in the off position.

flight mode is off. Have no way of showing screen capture. Mobile network button is off and needs to be on.

Super Contributor
Posts: 267
Registered: ‎11-17-2010
My Device: Z10 * Q10 * Z30 * Passport
My Carrier: Telkom Mobile

Re: URGENT - BBY Z10 update has frozen the mobile network button in the off position.

Which software version are you on currently?
New Contributor
Posts: 6
Registered: ‎08-28-2013
My Device: Blackberry Z10
My Carrier: Rogers

Re: URGENT - BBY Z10 update has frozen the mobile network button in the off position.

not sure. Used BBY link yesterday to update to the most recent version.

Super Contributor
Posts: 267
Registered: ‎11-17-2010
My Device: Z10 * Q10 * Z30 * Passport
My Carrier: Telkom Mobile

Re: URGENT - BBY Z10 update has frozen the mobile network button in the off position.

Swipe down to show Settings, About, change category to OS, under Software Release what number do you have?
New Contributor
Posts: 6
Registered: ‎08-28-2013
My Device: Blackberry Z10
My Carrier: Rogers

Re: URGENT - BBY Z10 update has frozen the mobile network button in the off position.

software release 10.1.0.238 OS version 10.1.0.1483

Super Contributor
Posts: 267
Registered: ‎11-17-2010
My Device: Z10 * Q10 * Z30 * Passport
My Carrier: Telkom Mobile

Re: URGENT - BBY Z10 update has frozen the mobile network button in the off position.

It looks like you have an OS that was released in May 2013, you should connect to wifi and see if you can upgrade to version 10.1.0.4181. Hopefully this will resolve the problem.