06-28-2013 03:49 AM
For the past few days, when connecting my Z10 to my office Laptop I keep getting an error message "USB device not recognized".
It was working perfectly for the past 4-5 months and my USB ports are enabled. They can't seem to figure out why it isn't connecting and the phone doesn't charge as well.
07-01-2013 12:50 PM
Thanks for the question.
Have you tried testing with the other USB ports on the laptop? If so, try running through the steps listed here. Also, if available, try using a different USB cable.
Let me know how you make out with this.
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07-01-2013 01:35 PM
I have seen a number of things cause the Link software, and other types of backup programs for various devices fail for a number of reasons. Running a software firewall such as the Windows Firewall, or a virus scanner firewall can cause this type of problem. If you are accessing the net with a good quality router, or modem, most have a built in hardware firewall that is very effective. A second firewall should not be required. Software firewall programs generally slow the system down, and have been known to cause conflicts with many types of port access devices.
If turning off the computer firewall software does not fix the fault, or if you are not running a firewall software try the instructions below.
The operating system should re-install the device drivers for the phone.
If the above does not work:
If all of the above still does not work the problem can be more complicated. It would be best to get in touch with Blackberry support.