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New Contributor
Posts: 8
Registered: ‎12-18-2012
My Device: Z 10
My Carrier: Rogers

Unable to connect to the Blackberry ID server (50501)

Hi,

 

I just did a software update and now I get the following error:

 

Unable to connect to the Blackberry ID server (50501).

 

I am able to log on to my BB ID online though, so my username and password are correct. Not sure if this is a Z10 issue.

 

Thanks in advance,

Hall of Famer III
Posts: 58,376
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI459), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Unable to connect to the Blackberry ID server (50501)

Hello!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive

2) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Highlighted
New Contributor
Posts: 8
Registered: ‎12-18-2012
My Device: Z 10
My Carrier: Rogers

Re: Unable to connect to the Blackberry ID server (50501)

Did a security wipe and that seemed to work.

 

However, I am still not able to perform a "backup" with my Z10 and Windowns 8 64bit laptop. It won't recognize my phone as a usb drive. I can connect wirelessly and sync music and pics, but I can't perform a backup. Therefore, my passwords have been lost.