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BlackBerry® Z10

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New Member
Posts: 1
Registered: ‎03-18-2013
My Device: Blackberry z10 (STL100-2)
My Carrier: DU Telecommunications

Unable to download the Blackberry z10 software upgrade

I have literally tried everything! I have the OS version 10.0.9.2372. Whenever I check for updates, i get an update that i have the latest OS version. Since my software is not updated as yet, I am unable to download Whatsapp. I have checked with the Service Provider (DU in my country) and they have told me that it has nothing to do with them....Is anyone else facing the same issue?

Contributor
Posts: 18
Registered: ‎02-27-2013
My Device: Z10
My Carrier: Orange France

Re: Unable to download the Blackberry z10 software upgrade

Yes, I face the same issue. I have tried sevral times the crackberry method to get the update (sim removed) but it keeps saying that I have the latest. I think it might be because my phone is simlocked (Orange France). I'll try today to have the phone unlocked and will let you know.

New Contributor
Posts: 3
Registered: ‎03-18-2013
My Device: z10
My Carrier: 9999672004

Re: Unable to download the Blackberry z10 software upgrade

any luck guys? because im having the same problem..and i've also unlocked the phone.

Contributor
Posts: 18
Registered: ‎02-27-2013
My Device: Z10
My Carrier: Orange France

Re: Unable to download the Blackberry z10 software upgrade

Well, here is the situation: I unlocked the phone this morning, tried the crackberry procedure without luck.

Then I went to buy a prepaid SIM card from an operator who pushed the update and did the update over the air, 148Mo, it took 30mn to complete and now I have 10.0.10.90. A lot of sweat, I hope the result will be up to expectations.

New Member
Posts: 1
Registered: ‎03-28-2013
My Device: z10
My Carrier: Telkomsel

Re: Unable to download the Blackberry z10 software upgrade

So are you implying that the software update is:

1. Irregardless of the original carrier.

2. As long as the phone is unlocked, you can use other SIM card, presumably a different carrier that has the latest software update, to upgrade Z10.

 

Can you tell me which carrier that you have used to upgrade your Z10? Many thanks in advance.