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BlackBerry® Z10

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Posts: 5
Registered: ‎10-28-2013
My Device: Blackberry z10
My Carrier: Singtel

Unable to open picture application

Hi all,

After I updated my BlackBerry z10 to version 10.2, i'm unable to launch the default blackberry picture application. Is anyone facing the same problem or is there any solution to fix it. thanks! Smiley Happy
Posts: 96,052
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to open picture application

Unable to launch it in what way?

Is the icon not there?

Or you tap the icon and what happens?



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New Contributor
Posts: 5
Registered: ‎10-28-2013
My Device: Blackberry z10
My Carrier: Singtel

Re: Unable to open picture application

The picture icon is there. But when I tap on the icon, after launch the phone screen will turn black. Normally the pictures will starts to display, but in this case the application shutdown by itself. I tried restart the phone and it didn't work. It was working fine when I'm using version 10.

Posts: 96,052
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to open picture application

Try a reboot this way:
Reboot: On the side edge volume keys, press and hold down both of the Up and Down volume keys for about 20 seconds, ignoring the initial screenshot message... the screen will go black and reboot.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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New Contributor
Posts: 5
Registered: ‎10-28-2013
My Device: Blackberry z10
My Carrier: Singtel

Re: Unable to open picture application

Hi, just tried that but it's still the same. 

Posts: 96,052
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to open picture application

[ Edited ]

Where are you pictures stored?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
Posts: 5
Registered: ‎10-28-2013
My Device: Blackberry z10
My Carrier: Singtel

Re: Unable to open picture application

Phone storage. Is that what you are asking??
Posts: 96,052
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to open picture application

 

 

Look on your Z10 at the File Manager and see if you can navigate to the camera folder and make ceratin your pictures are intact.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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New Contributor
Posts: 5
Registered: ‎10-28-2013
My Device: Blackberry z10
My Carrier: Singtel

Re: Unable to open picture application

From the file manager i'm able to perform what you are asking.

Here is the thing, I can access to the photos via file manager or through the camera app because there is a small box at the bottom left for us to preview the photo. But I rather view it through the picture application to save the trouble. Thanks for the helping advise though!! Smiley Happy
Posts: 96,052
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to open picture application

That's good.

 

So, I don't know why. You can let it be and use the file manager, or choose to backup, wipe and reload and see if it fixes it.

Personally I don't use the pictures app because it limits the number of pictures in history you can view.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code