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BlackBerry® Z10


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New Contributor
Posts: 5
Registered: ‎02-13-2013
My Device: Z10
My Carrier: sfr

Unable to update the software on my Z10

Hi everyone,

 

Unfortunately, I can't update my BB Z10. The phone is downloading whitout any problem and it's installaging, just before the end, at maybe 80%, I have a message telling that an error occured, please try again.

 

Who could help me?

 

Thnak you

 

Treelovic

Super Contributor
Posts: 275
Registered: ‎06-20-2012
My Device: Nexus6P/iPhone6 Plus
My Carrier: T-Mobile

Re: Unable to update the software on my Z10

I take it you are trying to do the OTA update?  Try using BB Link.

Rich C (PKcable)
From Crackberry.com

If I have been helpful please click like! Use the Thumbs up icon below this message. Smiley Happy
Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to update the software on my Z10


treelovic wrote:

Hi everyone,

 

Unfortunately, I can't update my BB Z10. The phone is downloading whitout any problem and it's installaging, just before the end, at maybe 80%, I have a message telling that an error occured, please try again.


I wonder where in the process it is failing, perhaps when restoring the self-backup it has made?

You're doing this over the air? Connected to WiFi?



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New Contributor
Posts: 5
Registered: ‎02-13-2013
My Device: Z10
My Carrier: sfr

Re: Unable to update the software on my Z10

I do it by Wi FI.

Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to update the software on my Z10

Then try the upgrade using Link as pkcable mentioned.

 

How to Reload your Blackberry10 OS



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎02-13-2013
My Device: Z10
My Carrier: sfr

Re: Unable to update the software on my Z10

On my way Smiley Happy