Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 2
Registered: ‎04-08-2013
My Device: BlackBerry Z10
My Carrier: BlackBerry
Accepted Solution

Unknown Number call log?

Hi. Can someone please help, when I click on the phone on the z10 which shows you all your logs it has Unknown Number right at the very top and underneath it has My BlackBerry. I want to change this to my number but I don't know how to? Show my phone number is already ticked, which is for when you call people. Anyone else had this problem and fixed it? I've seen people say you need to change it on sim but how do you even find your sim on the z10?
Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Unknown Number call log?

Hi BB10User,

 

Welcome to the support community!

You should be able to locate your SIM card settings by using the search feature. Once in there, you should have the option to Edit Phone Number. If that doesn't help, I suggest contacting your mobile network provider to have this feature enabled as the BlackBerry smartphone draws the phone number from the SIM card. If the information is not populated on the SIM card, the number will display as unknown.

 

Let me know if that helps.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Highlighted
New Contributor
Posts: 2
Registered: ‎04-08-2013
My Device: BlackBerry Z10
My Carrier: BlackBerry

Re: Unknown Number call log?

That worked! Thank you very much Smiley Happy
Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Unknown Number call log?

You're welcome. Glad I could help Smiley Happy


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!