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Contributor
Posts: 33
Registered: ‎03-05-2013
My Device: Blackberry Z10
My Carrier: Vodafone
Accepted Solution

Unread messages becoming 'read' before reading!

We're having an issue with a BlackBerry Z10 where messages come in marked as 'unread' (i.e. bold text with the yellow envelope) and then after a while (not sure exactly how long), they become 'read', even when they haven't been opened.

 

Obviously this makes it tricky to make sure that all messages are read.

 

Is there a setting that needs to be changed, or is this some kind of glitch?

 

Any advice welcome!

Trusted Contributor
Posts: 105
Registered: ‎02-21-2012
My Device: Z10 and Playbook
My Carrier: Vodafone UK

Re: Unread messages becoming 'read' before reading!

Are they being opened away from the phone?
Contributor
Posts: 33
Registered: ‎03-05-2013
My Device: Blackberry Z10
My Carrier: Vodafone

Re: Unread messages becoming 'read' before reading!

They're also coming into accounts on two pcs - but not necessarily opened there.

 

Would that make a difference? It didn't with the Blackberry Bold ...

Posts: 96,079
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unread messages becoming 'read' before reading!

Your email server is mistakenly marking them as read.


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Contributor
Posts: 33
Registered: ‎03-05-2013
My Device: Blackberry Z10
My Carrier: Vodafone

Re: Unread messages becoming 'read' before reading!

... except that this didn't happen on the BlackBerry Bold, and when they initially come in, they ARE marked as 'unread' - changes to 'read' a shortish while after ... ???

Forums Advisor III
Posts: 1,036
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: Unread messages becoming 'read' before reading!

Depending on your sever setup (pop, imap, activesync, etc) you will get different results.

 

Generally speaking if you are having this issue then something somewhere is marking them "read" on the server, it is not the Z10.

 

There is some info in this thread about it, as I had the same issue and resolved it by switching all clients (Z10, playbook, and outlook) to IMAP access. Now I have total synchronization between all devices and it is great. Smiley Happy

 

The older Blackberrys used BIS, which is not used on the Z10. BIS did a good job of masking all of these 'issues' that we now see with different email server access setups, but learning the "new way" actually gives you better reconcilliation once you get it all sorted out.

 

If you have any other questions.. post them here, we'll be glad to try and help!

-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. Smiley Happy
Contributor
Posts: 33
Registered: ‎03-05-2013
My Device: Blackberry Z10
My Carrier: Vodafone

Re: Unread messages becoming 'read' before reading!

Many thanks for that, DrewRead. You do seem to have explained the problem - though I'm not sure I can achieve a solution, as I really don't know enough about it to switch from POP to IMAP on Outlook!

Forums Advisor III
Posts: 1,036
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: Unread messages becoming 'read' before reading!

Your email host should have the solution for you. Contact them for the server settings Smiley Happy

If you have the IMAP settings and can't figure it out, com'on back and we'll help. Smiley Happy
-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. Smiley Happy