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BlackBerry® Z10

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New Contributor
Posts: 9
Registered: ‎07-06-2014
My Device: BlackBerry Z10
My Carrier: Virgin Mobile
Accepted Solution

Up dating Fiasco

OK here goes nothing.....Each and every time I get an up date i end up with the same problem !!!!!!! Each and every one of my messages from Facebook comes back onto my Z10 even though i have deleted them before. I just updated this morning  again and Guess what.... I have well over 8 months of messages again.....is there anyway to stop them from coming back to haunt me ??????? What do I do ??????/

Super Contributor
Posts: 264
Registered: ‎05-24-2009
My Device: Z10
My Carrier: AT&T

Re: Up dating Fiasco

Delete the messages, uninstall Facebook, reboot Z10, and then re-install Facebook.

New Contributor
Posts: 9
Registered: ‎07-06-2014
My Device: BlackBerry Z10
My Carrier: Virgin Mobile

Re: Up dating Fiasco

Not really an Option ...There are over 9 months worth of messages that came back .....I think the only real choice i am doing is when my contract is up ( less than 2 months ) I am getting rid of the Black Berry......more problems than it is worth

Super Contributor
Posts: 264
Registered: ‎05-24-2009
My Device: Z10
My Carrier: AT&T

Re: Up dating Fiasco

You don't have to delete them one at a time.  First show only your FB messages in the HUB, then simply tap and hold on the date for how far back you want to delete and then select delete.  It takes like to seconds. Smiley Happy

New Contributor
Posts: 9
Registered: ‎07-06-2014
My Device: BlackBerry Z10
My Carrier: Virgin Mobile

Re: Up dating Fiasco

Well I will give that a try....thanks

Super Contributor
Posts: 264
Registered: ‎05-24-2009
My Device: Z10
My Carrier: AT&T

Re: Up dating Fiasco

Remember to tap and hold on the date divider and not the message itself.
New Contributor
Posts: 9
Registered: ‎07-06-2014
My Device: BlackBerry Z10
My Carrier: Virgin Mobile

Re: Up dating Fiasco

Ok gotcha....will try it tomorrow

New Contributor
Posts: 9
Registered: ‎07-06-2014
My Device: BlackBerry Z10
My Carrier: Virgin Mobile

Re: Up dating Fiasco

OK I got it to finally work.......all gone in 1 easy touch............THANKS

Super Contributor
Posts: 264
Registered: ‎05-24-2009
My Device: Z10
My Carrier: AT&T

Re: Up dating Fiasco

[ Edited ]

Good job.  But what about the Facebook issue?

New Contributor
Posts: 9
Registered: ‎07-06-2014
My Device: BlackBerry Z10
My Carrier: Virgin Mobile

Re: Up dating Fiasco

It seemed to have  worked out OK ...took a bit but i finally mastered deleting those 9 months worth of messages