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BlackBerry® Z10

New Member
Posts: 1
Registered: ‎10-24-2013
My Device: blackberry z10
My Carrier: 02


I have just updated the software on my z10 to all I can say is IM not happy I had to reboot the phone 3 times to get my picture icon back and all my photos video and music but the main problem is the shortcuts at the bottom they are there after a reboot but when I open facebook or bbm they go and I end up with a black bar the other thing is the notifications on lock screen I cannot see the message that was sent its only showing that I have a message someone please help as cannot see how you e-mail blackberry

Hall of Famer III
Posts: 58,181
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Update

Hi and Welcome to the Community!


I'm sorry, but with no punctuation at all, I just can't make sense of all of those words strung together. Can you try again please?


I was able to parse out this:

knight69 wrote:

cannot see how you e-mail blackberry


Hopefully, this information will be of use to you.

Cheers, and Good Luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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Posts: 1
Registered: ‎10-26-2013
My Device: Blackberry Z10
My Carrier: Telus

Re: Update

I have just updated to and have lost all all of my inbox email history and saved folders. Has anyone else encountered this issue? And is there any known corrections? Important please help.