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BlackBerry® Z10

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Contributor
Posts: 20
Registered: ‎08-12-2013
My Device: Z10 model 262c
My Carrier: Telus

Update 4181 will not install

Hello. I talked to JSanders about a month ago re this. The update seems to download OK, but the install status bar goes about a quarter of the way across and then stops. Permanently. Before, mr Sanders had said that he had heard there may be problems that were causing the update to be pulled, so I just forgot about it, but since my phone is harassing me daily to install, thought I'd try it again. Same problem. Otherwise the phone works fine, though.

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Update 4181 will not install

Have you tried connecting to your PC and to the Link software and attempting the upgrade that way?

 

 

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Contributor
Posts: 20
Registered: ‎08-12-2013
My Device: Z10 model 262c
My Carrier: Telus

Re: Update 4181 will not install

That's what I've been doing all along.

Contributor
Posts: 20
Registered: ‎08-12-2013
My Device: Z10 model 262c
My Carrier: Telus

Re: Update 4181 will not install

What occurs to me is maybe I'm still trying to install the old update- it didnt take long to download & I have crappy internet- but I don't know how to delete the old download & try downloading again.

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Update 4181 will not install

On your Z10, at Settings > About, what is the OS installed?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 20
Registered: ‎08-12-2013
My Device: Z10 model 262c
My Carrier: Telus

Re: Update 4181 will not install

It says Blackberry 10, Software release 10.1.0.2014, OS version 10.1.0.2050.  Was that the info you were looking for?

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Update 4181 will not install

Yep, ok, just checking.

 

I don't know why it won't upgrade. There is a manual upgrade method if you choose.

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 20
Registered: ‎08-12-2013
My Device: Z10 model 262c
My Carrier: Telus

Re: Update 4181 will not install

Thanks for the Autoload piecer you sent. i went into BB Link to do the backup, and it just went ahead and backed up totally without giving me an option to subdivide into 3 sectors as you had suggested. is this an issue? 

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Update 4181 will not install

when you start the backup, you do have the onscreen (in Link) to uncheck ALL and instead check what portion of the backup you want to make.

 

If you don't, then UNcheck "backup automatically".

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 20
Registered: ‎08-12-2013
My Device: Z10 model 262c
My Carrier: Telus

Re: Update 4181 will not install

OK I was able to figure out the Backup stuff, and I think/hope I've now backed up in the 3 sections suggested. But when I click on the link you show in your Autoloader post, the one that says" for Z10 models 100-1, -2, -3, -4, (mine is 100-3) download the 100.1.0.4537 file here" it comes back and tells me that the file is no longer available. The first time I clicked on it, it made me take an hour & install Google Chrome, but I guess that won't hurt me, the second time I clicked on it, nada. What now?