Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

New Contributor
Posts: 5
Registered: ‎04-05-2012
My Device: Torch
My Carrier: AIS

Updated Z10 to (SEA) Reboots & Pauses

Updated Z10 to (SEA), when rebooted, it loads to 100% and pauses there for hours.



Forums Veteran I
Posts: 2,790
Registered: ‎10-26-2013
My Device: BB

Re: Updated Z10 to (SEA) Reboots & Pauses

You can reset your phone to factory settings if you wish to see if it corrects

your issue. Resetting to factory settings will wipe out all your data so you

should save it first. To save all your stuff download and install BlackBerry Link

on your computer from the link below. Resetting will not back-up the OS on your

phone. Once you have downloaded and installed BlackBerry Link connect your phone

to your computer and save your stuff. Once saved disconnect your phone from the


To reset your phone: tap the Settings App, scroll down and tap Security and

Privacy, tap Security Wipe, tap the blank box and enter blackberry.

Once Wiped reconnect your phone to your computer and install your stuff.