05-25-2013 12:32 PM
I recently updated to the new update for the z10 it all works perfect except for the bbm, i cant send or recieve messages its just stuck with the red clock any ideas how i can fix this?
05-25-2013 01:20 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
05-25-2013 02:15 PM