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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎07-13-2014
My Device: Z10
My Carrier: Airtel
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Updating OS 10 to 10.2.1 on Z10 via Mobile Network

Hello All

I am new to Blackberry and very excited about my new phone Smiley Happy

I am trying to update my Z10 to latest OS 10.2.1. The phone is able to detect the latest version but says that it is 759 MB and too large to be downloaded over the mobile network and asks me to either connect to WiFi or cancel the download. I have a 3GB 3G data plan, so this size should not be an issue.
Is there any way I can download the latest update via the mobile network itself? Why does it ask for WiFi only without giving any other option? I am not able to download it via Link as it gets stuck at 7% for some reason!

 

Please help! Thanks!

Forums Veteran I
Posts: 1,861
Registered: ‎12-23-2013
My Device: Z30, Z10
My Carrier: Vodacom

Re: Updating OS 10 to 10.2.1 on Z10 via Mobile Network

Cellular Networks limit the file download size to 100MB, check with your network operator.

 

Forums Veteran I
Posts: 1,808
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Updating OS 10 to 10.2.1 on Z10 via Mobile Network

Hello Dskmrjt

 

Welcome to http://supportforums.blackberry.com/

 

It is recommended to make a backup before upgrading BlackBerry Link.

Furthermore it is recommended to upgrade to the connected wifi network.

You must have the blackberry loading...

 

Regards.


BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution
New Contributor
Posts: 2
Registered: ‎07-13-2014
My Device: Z10
My Carrier: Airtel

Re: Updating OS 10 to 10.2.1 on Z10 via Mobile Network

Thanks Guys!

 

I have updated my BB pone via wifi at my office. The 10.2.1 OS is amazingly fluid and modern (hd been an android user before this).
I now get options to either choose wifi for large data downloads or mobile network. I guess, I just needed the OS update for this option to show.

 

Forums Veteran I
Posts: 1,808
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Updating OS 10 to 10.2.1 on Z10 via Mobile Network

Exact friend.

You make the most with your BlackBerry Z10.
Thanks for your participation in the forum and accept the issue as solved.

Regards.

BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution