02-21-2014 10:14 PM
Since the upgrade to 10.2, I have been receiving blank text messages from people. I can send text messages and people get them but it only shows as blank on my side. I have tried the battery pull to no avail. I deleted all text messages on my phone, still nothing. Help! Trying to remain a loyal blackberry user but getting increasingly frustrated with it.
02-21-2014 11:23 PM
My guess is you have some corrupted data. I recommend doing a Security Wipe on the device.
To perform a Security Wipe please follow the instructions below. Be sure and use BB Link to make a full backup before proceeding with the wipe:
Once the wipe is complete you can restore your backup. Keep in mind that data in the backup may be the source of the original problem and restoring it may restore the problem, as well. To alleviate this I recommend not restoring the Settings portion of the backup.