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BlackBerry® Z10

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New Member
Posts: 1
Registered: ‎02-21-2014
My Device: Z10
My Carrier: Koodo

Very frustrated! Help

Since the upgrade to 10.2, I have been receiving blank text messages from people.  I can send text messages and people get them but it only shows as blank on my side.  I have tried the battery pull to no avail.  I deleted all text messages on my phone, still nothing.  Help!  Trying to remain a loyal blackberry user but getting increasingly frustrated with it.

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Guru II
Posts: 21,723
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Very frustrated! Help

My guess is you have some corrupted data.  I recommend doing a Security Wipe on the device. 

 

To perform a Security Wipe please follow the instructions below. Be sure and use BB Link to make a full backup before proceeding with the wipe:

http://www.blackberry.com/btsc/KB33591

Once the wipe is complete you can restore your backup. Keep in mind that data in the backup may be the source of the original problem and restoring it may restore the problem, as well. To alleviate this I recommend not restoring the Settings portion of the backup.


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