Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Member
Posts: 2
Registered: ‎03-21-2014
My Device: z10
My Carrier: vodafone

Videos not working

Hi, I have bought Blackberry Z10 few months back. Recently it has stopped playing Videos and displays error "The file can't be played due to an unexpected error. (1) VID_00000001".

It is not playing any videso either shot from the Phone itself or downloaded from internet through social media like WatsApp etc. Please suggest what can be the issue here. 

 

New Contributor
Posts: 3
Registered: ‎03-20-2014
My Device: z10
My Carrier: vodaphone

Re: Videos not working

are you try reload new os again?

New Member
Posts: 2
Registered: ‎03-21-2014
My Device: z10
My Carrier: vodafone

Re: Videos not working

i upgraded the OS version to 10.2.1.2102 when i received the upgrade. not upgraded since then. 

New Contributor
Posts: 3
Registered: ‎03-20-2014
My Device: z10
My Carrier: vodaphone

Re: Videos not working

try reload new os 10.2.1.2xxx ,,,or go to blackberry expert center in your town..