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BlackBerry® Z10

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Contributor
Posts: 29
Registered: ‎07-24-2013
My Device: Z10
My Carrier: AT&T

Visual Voice Mail indicator comes on when there are no messages

My visual voice mail message indicator comes on sporadically, but there is no message. I click OK to the message, then access voice mail by holding down the 1 on the keyboard. The voice says no messages. Please advise.
Hall of Famer III
Posts: 58,376
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI459), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Visual Voice Mail indicator comes on when there are no messages

Hello,

Those indicators are controlled by your mobile service provider, and sometimes they get stuck. One way to try and clear them is to call your BB phone number from a different phone, don't answer on the BB, and leave yourself a voice mail message. Then, retrieve that from your BB and clear it out. Sometimes, this can clear the problem.

Otherwise, you'd want to talk to your mobile service provider for formal support.

Good luck!

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Contributor
Posts: 29
Registered: ‎07-24-2013
My Device: Z10
My Carrier: AT&T

Re: Visual Voice Mail indicator comes on when there are no messages

I will try that possible solution.

Thank you!