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BlackBerry® Z10

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New Contributor
Posts: 6
Registered: ‎02-08-2013
My Device: Classic

Volume buttons still active when phone is in sleep mode

I'm not sure how to explain this issue properly but here goes.

 

After pressing the top button on the phone to put the phone in sleep mode (black screen with no display) or when it has been placed in the holster (a blackberry holster) the volume buttons are still active and if pressed they will change the volume.

 

Is there a way to stop this?

 

Each time I pull the phone out of the holster the volume is changed.

New Contributor
Posts: 6
Registered: ‎06-04-2010
My Device: Blackberry Storm2
My Carrier: Bell

Re: Volume buttons still active when phone is in sleep mode

I researched this recenly too since I had this problem myself. I use an Otter Box Defender. I found my volume was low or off very often, which caused me to miss calls.. Unfortunately I found there is no way to disable the side volume control in software, either while in sleep mode or permanently. My fix was to physically cut the knobs off the inside of the Defender case so they can't change the volume. I use the various Notifications modes, available with a down-sweep from the main screen, and I have set the various modes with volume set as I want, so the side buttons are not needed at all.