03-29-2013 09:47 PM
It appears you've been backed into a corner and I sympathize with your situation.
The fact is, support for BlackBerry products is very good. BlackBerry contracts the people who provide you with your cell service on a monthly basis. They know best what plan you're on and what services your phone is using. If anything goes wrong, they're there for you 24/7.
Now to your situation. You received the phone from a friend and therefore didn't purchase it outright from a carrier or even from BlackBerry. This creates a difficult situation because as a rule, carriers only support devices purchased from them.
My suggestion is to call Rogers back and ask to speak to someone higher up, such as a manager. Carriers usually don't support phones that haven't been purchased from them but your phone wasn't purchased at all, it was a gift. The fact that you're a monthly customer with Rogers should hold some weight with them. As I mentioned, I would go right to a supervisor or manager because the tech answering the phone will just stick with the "you didn't purchase it from us, so sorry" script.
Keep us up to date on your situation.