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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎02-14-2013
My Device: z10
My Carrier: rogers

Watching youtube ,i got the picture half black and freezes with different video it is my new z10 ?

 
Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Watching youtube ,i got the picture half black and freezes with different video it is my new z10 ?

Hello johngirgis

 

Welcome to the forums. 

 

Does this happen with all videos you watch or just some? Are you using the web browser and going to www.youtube.com or are you using the shortcut that is pre loaded on the device? 

 

With a bit more information we should be able to help you out. 

-SR

 

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New Contributor
Posts: 3
Registered: ‎03-08-2013
My Device: BlackBerry Z10
My Carrier: TIGO El Salvador

Re: Watching youtube ,i got the picture half black and freezes with different video it is my new z10 ?

I´ve been having the same issue with my z10, it freezes during video play and restarts, youtube videos and even other videos I´ve recorded with it. The last time it happened, well, I can´t turn it on anymore, while charging it just heats up and won´t start. Did a device software reload through BBlink, but still, it won´t turn on. Help Please!!!!