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BlackBerry® Z10


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Reply
Forums Advisor III
Posts: 1,483
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

When will we be able to backup the device using Link

[ Edited ]

Every time that I tried to make a back of the Z10 I get an error that the back up could not be done

 

BTW I have the phone since the launch day in Canada, and I never was able to make a backup yet, and both Link and the phone are at the latest version (10.0.10.672) (1.0.1.12)

 

Also every time that I connect the Z10 to the Link program, I must restart the phone, otherwise it is extremely slow, but after a restart the phone is very fast

 

Back up erro message

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Using the Playbook and the Z10 and the Z30 and loving them

Martin
Regular Contributor
Posts: 62
Registered: ‎03-30-2013
My Device: BlackBerry Z10
My Carrier: Virgin Mobile

Re: When will we be able to backup the device using Link

It would help if you told us your computers OS and whether it is a laptop or desktop.
Forums Advisor III
Posts: 1,483
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

Re: When will we be able to backup the device using Link


WatchStops wrote:
It would help if you told us your computers OS and whether it is a laptop or desktop.

Sorry my bad

 

I use a desktop, and it has Windows 7 (all updates installed)

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Using the Playbook and the Z10 and the Z30 and loving them

Martin
Regular Contributor
Posts: 62
Registered: ‎03-30-2013
My Device: BlackBerry Z10
My Carrier: Virgin Mobile

Re: When will we be able to backup the device using Link

Do you have a printer or Web Cam attached to it if so you might have to disconnect them as they could be causing a conflict when you try to backup. Try that and try again.
Forums Advisor III
Posts: 1,483
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

Re: When will we be able to backup the device using Link


WatchStops wrote:
Do you have a printer or Web Cam attached to it if so you might have to disconnect them as they could be causing a conflict when you try to backup. Try that and try again.

If the stupid Liunk program is not working because there is a printer attached to the computer then Link is not worth having in the computer, I am not about to crawl behind the computer every day because there is a printer attached to the computer to make Link work, the printer should make any difference

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Using the Playbook and the Z10 and the Z30 and loving them

Martin