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BlackBerry® Z10

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Super Contributor
Posts: 264
Registered: ‎05-24-2009
My Device: Z10
My Carrier: AT&T

Why Did My Deleted Message not go to the Trash folder?

I accidently deleted an email message and went to retrieve it from the Trash folder, but nothing at all is in the Trash folder.  I went and checked on the mail server and there are items in the Trash folder but not the one I just deleted.  It appears that the Z10 permanently deletes messages instead of syncing them to the Trash folder.  Does anyone know how I can change this setting?

 

New Member
Posts: 616
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: Why Did My Deleted Message not go to the Trash folder?

I don't have a trash folder on my Z10?
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
Super Contributor
Posts: 264
Registered: ‎05-24-2009
My Device: Z10
My Carrier: AT&T

Re: Why Did My Deleted Message not go to the Trash folder?


LCromwell wrote:
I don't have a trash folder on my Z10?

Wha what? 

 

Just click on hub at the top and then click the + sign on your email and you will see the Trash folder.

New Member
Posts: 616
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: Why Did My Deleted Message not go to the Trash folder?

I can't find a plus sign + on my email? Where else would i look? Is it possible because I'm BIS and pop mail I don't have trash can?
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
Super Contributor
Posts: 264
Registered: ‎05-24-2009
My Device: Z10
My Carrier: AT&T

Re: Why Did My Deleted Message not go to the Trash folder?

Did you click at the top where it says BlackBerry Hub ? Or you can just click at the top where your email is listed and it will show the folders there also.
New Member
Posts: 616
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: Why Did My Deleted Message not go to the Trash folder?

Yes and then I got nothing so I clicked on my email account and it only opened my email no different folders.
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
New Member
Posts: 616
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: Why Did My Deleted Message not go to the Trash folder?

To my knowledge there is no trash folder on a BlackBerry except on my PC or RR account.
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
Super Contributor
Posts: 264
Registered: ‎05-24-2009
My Device: Z10
My Carrier: AT&T

Re: Why Did My Deleted Message not go to the Trash folder?

ok great and solved but you hijacked my thread.
New Member
Posts: 616
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: Why Did My Deleted Message not go to the Trash folder?

Sorry.
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
Super Contributor
Posts: 264
Registered: ‎05-24-2009
My Device: Z10
My Carrier: AT&T

Re: Why Did My Deleted Message not go to the Trash folder?


LCromwell wrote:
Sorry.

it's ok.  i'll get over it.... someday.