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BlackBerry® Z10

New Contributor
Posts: 2
Registered: ‎07-20-2013
My Device: Blackberry Z10
My Carrier: Globe Telecoms, Philippines

Why my Z10 cant retain emails and SMS

Dear BB,


I am a Blackberry user since 2011.  My previous bb is a curve 9300. i just got a Z10 from my Local Provider, Globe Telecoms Philippines.


I would like to ask if you can help me with my concern with my Z10. I noticed that it cant retain my emails and sms.  After a few days, the received SMS and emails is being deleted one by one until its completely wiped-out for a particular date.  I dont have this problem with my 9300.  my old phone can store emails and sms up to 2000 entries, it only got wiped out if i maxed out my phone memory.


BTW, I already have a 32GB sd card (class100 and my OS is


I hope you can help me on this, maybe i just need to do the correct settings or something.


Appreciate your immediate response, this phone feature i very useful in my line of worl.




JA Reforsado


Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Why my Z10 cant retain emails and SMS

Hey jareforsado,

Welcome to the BlackBerry® Support Community Forums.


To better assist you I have a few questions:


Are you aware of the 'Delete Prior' feature?

What is the frequency of this behaviour (Once, once a week, once a day, etc)?

What type of email accounts are set up on the BlackBerry smartphone? (POP, IMAP, ActiveSync ect.)

Do they use a holster, case, or just put the device in their pocket?


I look forward to hearing back from you.




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