07-20-2013 04:31 AM
I am a Blackberry user since 2011. My previous bb is a curve 9300. i just got a Z10 from my Local Provider, Globe Telecoms Philippines.
I would like to ask if you can help me with my concern with my Z10. I noticed that it cant retain my emails and sms. After a few days, the received SMS and emails is being deleted one by one until its completely wiped-out for a particular date. I dont have this problem with my 9300. my old phone can store emails and sms up to 2000 entries, it only got wiped out if i maxed out my phone memory.
BTW, I already have a 32GB sd card (class100 and my OS is 10.0.10.32.
I hope you can help me on this, maybe i just need to do the correct settings or something.
Appreciate your immediate response, this phone feature i very useful in my line of worl.
07-24-2013 12:20 PM
Welcome to the BlackBerry® Support Community Forums.
To better assist you I have a few questions:
Are you aware of the 'Delete Prior' feature?
What is the frequency of this behaviour (Once, once a week, once a day, etc)?
What type of email accounts are set up on the BlackBerry smartphone? (POP, IMAP, ActiveSync ect.)
Do they use a holster, case, or just put the device in their pocket?
I look forward to hearing back from you.