07-19-2014 02:00 AM
I am having some problem like overheated battery and the phone turn off by itself. there are four situation my phone turn off by itself: when I put it in my bucket, when I connect my bluetooth headset to it, when there is 20 % charge in my phone, and when it heated.
07-19-2014 12:48 PM
Hi and Welcome to the Community!
At an internet distance, "why" is a question we normally have no ability to truly answer without significant test activity conducted by you. So, all we can do is give you things to try with the hope that one of them might indeed work for you. What you describe could very well be a hardware problem...but that, of course, is the hardest of all to diagnose at an internet distance.
Nevertheless, please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs. If this does not help, then increase the wait time in step 4 to 2 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!