03-17-2013 03:25 AM
When connected to Wi-Fi apps hang, have network errors, songza does not even play. And it is not my wi-fi connection . Other people on crackberry have had this issue. I want to know how to fix it because it is annoying.
03-17-2013 11:30 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
What version of BlackBerry 10 software are you running? Go to Settings>About to get this info. Also do you get the same speed on all Wi-Fi networks? Also can you provide some of the forum posts of users that are experiencing this issue?
I look forward to your reply.
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03-17-2013 11:40 PM
Try using Wireless N with 5ghz if you have a dual band router. I have a Linksys that supports both 5ghz and 2.4. I was gettinga very slow connection until I forced the Z10 connection to use the 5ghz. Then everything was speedy. I suspect that those without the issue only have a single 2.4ghz band. You can chnage the connection type in the connection setting on the device.
03-17-2013 11:45 PM - edited 03-17-2013 11:47 PM
I am running 10.0.10.85 I get the same speed on all wi-fi networks. here are some of the posts by others off crackberry having the same issue:
03-17-2013 11:51 PM
03-17-2013 11:56 PM
Ok when I go into the wifi connection my linksys automatically connects and its not letting me edit the settings for it. When I goto ADD connection I can BUT it tells me I need to use a SSID different then the one im already using. So how do I get rid of the one automatically connecting so I can specify what band I am using?
03-17-2013 11:57 PM - edited 03-18-2013 12:01 AM
Here are some steps:
1. Go into the Wifi settings on your Z10.
2. Tap the "Saved" button at the bottom. (When you connect to a network it will be added to your "Saved Networks".
3. Find your connection in Saved Networks list and tap that connection.
4. Under the VPN Profiles drop down there is a Band Type drop down.
5. Select the 5ghz option. (Note: For 5ghz the Wifi router must have 5ghs, if not then tap the 2.4ghz option).
6. You will be disconnected but after a few seconds it will connect again and you should notice a significant increase in speed.
Note: In my case I went form 50 to 100kbps to about 18mbps.
03-18-2013 01:45 AM
Ok that seemed to do the trick thank you very much!!!!!!!!!!! Hopefully blackberry can fix this cause it seems to be happening to alot of people. I even returned a phone thinking it was a dud and then when I came home and it didnt help I did some more looking. Some people might now be willing to do the looking and just return the phone.
04-06-2013 01:40 AM
May I hijack this thread? I'm having the same issue on a pair of Z10s. I've tried everything mentioned here and on the Crackberry forums. I'm still getting throttled to what looks like exactly 100kB/s when downloading apps or when I just downloaded the lastest OS for the 2nd Z10 (just got that new today for my wife).
However, I don't seem to have problems with YouTube or browsing, so I assume I'm getting a lot better than 100kB/s. It's literally only downloading new applications.
I also just tried turning one Z10 hotspot on and connecting to it from the other Z10. Download speed is fine!
So it MUST have something to do with my router (D-Link DIR-655 which is 802.11n, 2.4GHz only), which I suppose is more D-Link's problem, not yours, but perhaps you've seen something?
Any thoughts? Thanks!