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BlackBerry® Z10

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Contributor
Posts: 13
Registered: ‎03-08-2013
My Device: z10
My Carrier: o2

Will a factory reset/reload give me my original 10.0.xxx OS

I have updates the software to 10.0.90 and have email smtp issues. I have never reloaded ,factory reset a Blackberry before . Can anyone tell me whether if I do this I will have the OS version that I had when I bought the phone .

 Thanks

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Will a factory reset/reload give me my original 10.0.xxx OS

Hey carsonblue,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

If you do a factory reset, it will keep the current version of the BlackBerry device software.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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