11-19-2013 12:28 PM
For the past 3-4 days, on the Z10, the Yahoo.ca email account password has disappeared from the Settings, Account information, and has had to be reentered each day. The error said the login information had changed or was incorrect, except nothing had changed at my end.
I tried deleting the account and adding it again to the device.
Today, I cannot add the Yahoo account at all on the Z10. The error message says, at this time the account cannot be added. Please try again later.
This problem exists even after the OS upgrade to 10.2.0.1791
The issue with the Yahoo.ca account has been ongoing for days,
Has anyone else had this issue?
Solved! Go to Solution.
11-19-2013 01:21 PM
Recently someone else had the same problem with Yahoo, I suggested they change their password.
They did not reply back so I think it might have worked for them.
Try, and I hope it works for you.
11-21-2013 01:26 PM
Thanks. I'll keep that suggestion in mind.
After more two days of trying, I was finally able to add the Yahoo.ca account back to the Z10 device.
It added calendar, contacts, and email separately, so I kept trying and finally got all three added back.
I did not change anything on my device, so perhaps the problem has been with the Yahoo mobile server.
At one point I did receive a message about the mobile.login.yahoo.com port not being able to be reached.
Hopefully this time the account information will remain on the device, and continue to be recognized.
11-25-2013 08:53 PM
The password disappeared again, so I changed the password as you suggested.
I discovered that Yahoo had changed the password requirements, and that was likely causing the problem.
(I wish the error message had been more specific so I would have known that was the issue earlier).
I created a new password according to the new Yahoo password requirements, and I have not had any other problems with it so far.
11-25-2013 11:42 PM
Well I thought it was the password as this has happened before with Yahoo and now twice here recently, so we know what to tell the next person.
04-17-2014 12:24 PM