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BlackBerry® Z10

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Posts: 95,104
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z 10 PROBLEMS WITH OUTGOING MAILS

Your Gmail works. Your POP mail does not.

 

I suspect, as stated above, it could as well be a POP server issue.



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Posts: 1,036
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: Z 10 PROBLEMS WITH OUTGOING MAILS


RedBaron wrote:

 

If there was a problem with the ports or at the ISP end it would not have been working on the 9900 either from which I shifted to the Z10. Either case software or hardware compatibility must be rooted in the Z10 device. It is disappointing to see such a basic error not being addressed by RIM.


Not actually the case, the 9900 used BIS to act as an intermediary between your 9900 and your POP server. In essence your 9900 never had to connect to your POP server, as BIS did this for the 9900 and then pushed along the information to the 9900.

 

You can see if your mail server is reachable from the z10 by going to: Settings, Network Connections, Wifi, Click "Advanced", chose ping from the drop down menu. Now enter your mail server address (mail.someservername.com) in the Ping To field an click send. if you see ping results that are 'received' then the server is reachable, if they are unreceived then you cannot reach the server from your network at all for some reason.

 

Now, you may be able to ping this server without issue and still not be able to send traffic on certain ports, I cannot find anywhere on the ZED to test for port connectivity yet, but if I do I will reply with that info here.

 

Let us know if you can ping your server. Smiley Happy

 

-: DrewRead :-
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New Contributor
Posts: 9
Registered: ‎04-22-2013
My Device: Z 10

Re: Z 10 PROBLEMS WITH OUTGOING MAILS

Thanks. The ping was successful on Wifi but the mails are still not going through.