05-25-2013 12:06 PM
Hi, I am NEW to BB and am trying to set up a new BB Z10. I have connected to the wifi, and have created (or trying to set up) a new Black Berry ID, got as far as the mobile "checking for updates" but that has been the same for the past 3 hours, with the little icon spinning. I have rebooted, I have taken the battery out, and every time I put the battery back in, or restart this mobile it keeps going back to the same "checking for updates" window!?? Can anyone help me please???
05-27-2013 09:31 AM
Hi schooker and welcome to the BlackBerry Support Community Forums!
Who is your wireless network provider? Do you currently have a data enabled SIM card inserted into your BlackBerry Z10?