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BlackBerry® Z10

New Member
Posts: 1
Registered: ‎03-11-2013
My Device: Z10
My Carrier: Bell Aliant

Z10, ActiveSync and Contacts

Hello BlackBerry Forums,


Quick question, I've recently been setting up multiple Z10s here within our Infrastructure for a small/medium size business and had a few questions in relation to ActiveSync and Contact Lists. After the Z10 gets added to ActiveSync, it is working properly in the aspect of a normal E-mail client would, if it gets deleted on one, it deletes on the other, Calendar also works fine. My question is when I go to Contacts and specifically for the ActiveSync Account, it does not show up any Contacts, I then have to search manually for them within the GAL, and then it can find it. Is there any way to fix this, minus searching for every person?




Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Z10, ActiveSync and Contacts

Hey ElderUsr,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


When in Contacts, swipe from the top moving down and open Settings.  Now does it show the work email account as On?


Can you search for the contacts when you're using the search option in Contacts and not the GAL?


These BlackBerry Z10's are not setup with BES 10 right?  It is just ActiveSync am I correct?


I look forward to your reply.





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New Contributor
Posts: 9
Registered: ‎06-07-2011
My Device: Z10
My Carrier: T-Mobile

Re: Z10, ActiveSync and Contacts

If I enable Contacts Sync over ActiveSync, is there an option to prevent all of my local (phone) contacts from sending back to Exchange/Outlook? I don't want that.