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BlackBerry® Z10

New Member
Posts: 2
Registered: ‎05-06-2013
My Device: Z10 STL 100
My Carrier: Telkomsel

Z10 BBM Set Up

My BBM set up keeps telling me Transferring your BBM information 1/2.

This has been going on for 30 minutes.

Even if I take the battery out, when I go back to Set Up, eventually it goes back to the same "Transferring your BBM information".

What can I do?


Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Z10 BBM Set Up

Hello adrianMck and welcome to the BlackBerry Support Community Forums.


Sorry to hear you're having an issue with your BBM.


Are you connected to a Wi-Fi network or are you using your mobile data plan to complete the BBM set up? 


Were you able to log in with your BlackBerry ID successfully? Verify by going to www.blackberry.com/blackberryid on a computer.



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New Member
Posts: 2
Registered: ‎05-06-2013
My Device: Z10 STL 100
My Carrier: Telkomsel

Re: Z10 BBM Set Up

BBM set up using mobile data.

Have taken Z10 and previous BB to dealer, they are stumped as well.

Looking at all the comments, BlackBerry was not designed for ordinary users...both Apple and Samsung are so much easier to use.

Back to the dealer tomorrow.

Very frustrating