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BlackBerry® Z10

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Contributor
Posts: 13
Registered: ‎12-09-2010
My Device: 9800
My Carrier: Du
Accepted Solution

Z10 BlackBerry World App "missing"

I just upgraded the BlackBerry World app from the app itself, and now the icon for the app has nothing in it but a square circle and triangle.  I am unable to open the app, clicking on it does nothing.  I am also unable to delete it, and a security wipe + rebooting the phone isn't helping.

 

There seems to be no way I can download the BlackBerry World onto my Z10 like previous BB OS.

 

Can anyone help me please?

 

 

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 BlackBerry World App "missing"

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

 

Now, see if your BlackBerry World app operates properly.

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Contributor
Posts: 13
Registered: ‎12-09-2010
My Device: 9800
My Carrier: Du

Re: Z10 BlackBerry World App "missing"

Nope didn't work Smiley Sad

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 BlackBerry World App "missing"

OK, so for me to understand correctly... the icon is on the screen, but "nothing in it but a square circle and triangle" and clicking on it does nothing. ok.

 

If you touch and hold the icon so that all the icons pulsate, I am guessing there is no small "trashcan icon" on that icon, so you can't delete it? Or is that delete icon there?

 

 

 

 

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Contributor
Posts: 13
Registered: ‎12-09-2010
My Device: 9800
My Carrier: Du

Re: Z10 BlackBerry World App "missing"

I cannot delete it, the same way I cannot delete any other system apps.  Is there a URL to download BlackBerry World from the browser?  What about an App Loader app for the Z10?

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 BlackBerry World App "missing"

On your Z10, use the browser to navigate to www.blackberry.com/appworld

 

You should be given (wait about 30 seconds) a pop-up option "Do you want to open the link..." etc.

 

What happens for you?

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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
Posts: 8
Registered: ‎02-11-2013
My Device: Z10
My Carrier: Bell

Re: Z10 BlackBerry World App "missing"

I am having the same issues, I upgraded my app world as there was an update, now the icon for blackberry world is missing and i cannot get into the application.

 

I am also trying to locate citrix reciver and whats app does anyone know if there is a release date for these apps ?

 

i guess i need my blackberry world to work beofre i look at the options for installing those apps.

 

i really dont want to reload my device cause the update killed my app world

 

 

Contributor
Posts: 13
Registered: ‎12-09-2010
My Device: 9800
My Carrier: Du

Re: Z10 BlackBerry World App "missing"

I reloaded the OS onto the device and it's now working fine.  Had to reset the device up from scratch though, but at least now I have BlackBerry World!

 

Thank you

Contributor
Posts: 13
Registered: ‎12-09-2010
My Device: 9800
My Carrier: Du

Re: Z10 BlackBerry World App "missing"

I'm glad I'm not alone!  the Z10 has been a buggy experience at best.  Personally I had no choice but to reload the OS!

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 BlackBerry World App "missing"

Out of curiosity, what happened when you tried my suggestion above?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code