04-16-2013 02:14 AM
Hi, I don't know if this is the right place to post this. It seems like a bug. If you use the camera to take photo's in darker environments (dim lighting) the phones processing on the images causes white spots to appear in the picture that aren't really there. I've linked photo's to better explain.
With Flash - Here
Without Flash - Here
Blackberry know about this?
04-16-2013 03:50 PM
Hello and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having issues with photos.
What software version does your Blackberry Z10 have installed?
In the Camera settings what is your Aspect Ratio? Scene mode?
Are you in a dusty area when taking these photos? Do the white specks appear on all photos taken?
Can you provide a few more pics taken with the flash where the white specks appear?
04-17-2013 03:15 AM
Software version 10.0.10.82
Aspect Ratio 16:9
Scene Mode Auto
I don't think it's dust. The camera seems to be picking up reflection off tiny metal filings, reminds me of those deep sea camera's that film sucken ships. See the links to the video's I shot at the same time. You can see that the dots aren't moving (hence the assumption that it's not dust) Also in the photo the white spots aren't all over the photo, only in the darker areas (another reason I assume it's not dust - dust would have been all over the photo)
Video with Flash Off - Here
Video with Flash On - Here
There is also an issue I am experiencing with Blackberry App world at random, a message shows up:
"There is an issue with Blackberry World. Blackberry World must now close."
Should I start a new thread on this with photo's?
04-17-2013 03:16 PM
04-18-2013 02:06 AM
No, the camera works as expected on non-reflective surfaces. I just thought it was abnormal because I haven't experienced this with other cameras. Maybe something in the way the sensor reads the reflections?
The Blackberry World issue occurs regardless of the data connection method. It happens at random. I know it's not a handset specific issue. There are 3 Z10 handsets in my family and they all have this problem.
04-24-2013 01:37 PM
Perhaps the flash is more powerful on the BlackBerry Z10 which is why the reflective metal shavings appear.
As for your BlackBerry World issue, check out KB34132 and let me know if it helps.
04-24-2013 11:53 PM
08-08-2014 02:05 AM
i have a problem regarding the bbz10 flash.
settings: normal shooting mode
whenever use the flash, the image seems to dark, then normal then too much light.
i am shooting at the same settings.
could this be a hardware or software issue? i seldom use it at low light conditions becaue of this problem.
ANYONE PLEASE HELP???