05-09-2013 01:49 PM
During use of the rear camera on my Z10, the live image started to show streaks of lines in blue, green, or red, with the rest of the image being a shade of one of those colors. The pictures taken would look like these distorted images. I restarted the device and also pulled the battery. Initially no help, though after another restart, the live image now shows black, as if the camera has a lens cap over it. When trying to take a pic (even though a black image), it clicks as if it’s taking pic, but nothing is being saved. I’ve swapped options between saving to device and SD card (and removing the card), no change. So at this point, black image on live view and no pics recorded/saved when taken. Front camera seems ok. Any thoughts?
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
05-09-2013 02:09 PM
might be a bad camera, you could back it up and wipe it to prove that it is not the OS
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V