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BlackBerry® Z10

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Contributor
Posts: 13
Registered: ‎02-21-2013
My Device: PP/Z10/PB
My Carrier: Rogers

Re: Z10 Can't Retrieve BlackBerry ID - Cannot backup or download apps

Thanks for the details!

I tried the following:

- open BBW, keyboard> shift+RST.
- closed BBW.
- cleared browser cooking.
- reopened BBW

unfortunately, I am now back to seeing the spinning circle when I click on My World Smiley Sad

In terms of other diagnostics they ran you through... anything else you can share?

At least we know this can be fixed (for some) without a wipe.
New Contributor
Posts: 7
Registered: ‎02-16-2013
My Device: Z10
My Carrier: rogers

Re: Z10 Can't Retrieve BlackBerry ID - Cannot backup or download apps

He did have me do a battery pull, as well, although he said that shouldn't "have" to be done with the z10. He also made sure I could sign into bbid (online) as to ensure there were no issues with my id.
Contributor
Posts: 13
Registered: ‎02-21-2013
My Device: PP/Z10/PB
My Carrier: Rogers

Re: Z10 Can't Retrieve BlackBerry ID - Cannot backup or download apps

Ok thanks, will try that.

Yes, my BBID works fine - can login from desktop + same BBID on my playbook (via appworld and settings) are all fine. Might just have to call as you did (maybe there's something on their end as well).
New Contributor
Posts: 7
Registered: ‎02-16-2013
My Device: Z10
My Carrier: rogers

Re: Z10 Can't Retrieve BlackBerry ID - Cannot backup or download apps

Be patient if you call....I had to go through 3 different techs before I was able to talk with Edward. 2 hours later but it's been working great since.
Contributor
Posts: 13
Registered: ‎02-21-2013
My Device: PP/Z10/PB
My Carrier: Rogers

Re: Z10 Can't Retrieve BlackBerry ID - Cannot backup or download apps

Ok thanks. Did Edward mention what department he is in or anything like that? I'm just trying to see if I can speed it up by asking for something specific. Support number you used is 1 (877) 255-2377?
New Contributor
Posts: 7
Registered: ‎02-16-2013
My Device: Z10
My Carrier: rogers

Re: Z10 Can't Retrieve BlackBerry ID - Cannot backup or download apps

Yes, that's the #, but I'm sure you'd have to go through the troubleshooting problems just like I did so they can determine the level of support, kwim??  They have to assign you a ticket (case) number and all that fun stuff too, but the more people that have the same problem and call to get it logged, it may speed up the process and the first techs you speak with may eventually get the troubleshooting at their level.  Maybe??

New Contributor
Posts: 3
Registered: ‎02-22-2013
My Device: Z10
My Carrier: Rogers

Re: Z10 Can't Retrieve BlackBerry ID - Cannot backup or download apps

shift+RST didnt work for me

Highlighted
New Contributor
Posts: 2
Registered: ‎03-02-2013
My Device: Z10
My Carrier: Rogers

Re: Z10 Can't Retrieve BlackBerry ID - Cannot backup or download apps

Ok, unfortunately, I waited over a week for a reply from Blackberry and didn't receive a SINGLE call on this issue... not cool guys, not cool.

 

I found the fix though!

 

BB LINK BACKUP FIX!!!

 

Ok, guys i've been at this for a week none stop.

I got it to work - but I used my Mac to do so.

Here's what you do:

1) plug your phone into your mac with all networks on... Start BB Link.

2) Go to settings and in storage toggle the USB Mass Drive option to 'on'.

3) Go to Settings and Blackberry Protect and turn that off.

4) Now turn off all of your networks. Cell, wireless and bluetooth

5) Turn off the internet to your computer. Yup, this is the problem... your computer is patching into your BB ID but your phone is not so they're not communicating - once both are 'mute' they communicate just fine to get a backup!

6) Turn your phone off. NOT restart - OFF. Wait 3 minutes.

7) Turn phone back on.

8) BB Link will connect to phone. Try to backup. It may fail once or twice - but by the third time it should work!

9) Once you get the backup done - security wipe and start over!

10) Restore from backup on your Mac!

 

All the best guys!

 

RME

New Member
Posts: 1
Registered: ‎04-05-2013
My Device: STL100-3
My Carrier: ATT

Re: Z10 Can't Retrieve BlackBerry ID - Cannot backup or download apps

Thank you.   My process was little bit different - I have a Windows based laptop.   But the main problem was signing into Blackberry ID from my Z10 and getting it to sync.   After I followed (most) of your steps - i was able to restore my Tourch data over to my new Z10.  THANKS!  I was afraid I was going to have to return it - with my contacts, passwords and calendar - what good ia a new phone.   ahahahaha Smiley Wink  Cheers.

New Contributor
Posts: 2
Registered: ‎03-02-2013
My Device: Z10
My Carrier: Rogers

Re: Z10 Can't Retrieve BlackBerry ID - Cannot backup or download apps

Glad I could help!

 

Just paying it forward... a nice thanks from BlackBerry would be nice too, had one of the call guys email me saying he has used the fix when counseling others who call in now...