10-14-2013 05:00 AM
Reently obtained Z10 and all well expect from the start I could not open any photo attachment sent to me via Text message. The message tells me I have an attachment and click here to open... but nothing happens when I click. When I try to send a message with a photo attachment it does not send, and gives up after a number of efforts with the message "general problems".
I can send photo attachments by email but not text. I cant believe such a good phone cant send or receive photos via text message. The carrier [Vodafone] says they have checked everything their side and dont know why its not working. Any suggestions from anyone who had experienced similar?
Thank you if you can assist.
10-14-2013 05:46 AM - edited 10-14-2013 05:48 AM
I would also suggest you to perform a Security Wipe. This is probably a bug and will be removed by performing the wipe.
To do that.
Settings -> Security And Password -> Security Wipe.
Do BackUp Your data before doing that.
10-14-2013 06:46 AM
I started this thread on Vodafones support site about MMS in February http://forum.vodafone.co.uk/t5/BlackBerry-10/MMS/t
Get Vodafone to check MMSO and MMST are both unticked on your account.
10-15-2013 03:31 AM
Does this mean the device itself is faulty like carrier suggests?
Not necessarily, I know Vodafone UK have a lot of problems with this and they can't get to the bottom of it, Check to see if the APN and MMSC settings on your phone are correct. and if so give vodafone a hard time to sort it.
There latest belief is that it is the sim thats the problem but that could be another stab in the dark.
10-16-2013 01:49 PM
Hi , I'm not sure exactly what you should try for your carrier (I'm on Fido in Canada). I used the settings from this website: http://www.unlockit.co.nz/mobilesettings/
Hope that does the trick for you.