11-13-2013 05:32 PM
I recently updated my Z10 via BB Link to software release 10.2.0.424 and since then something strange is happening with my contacts. I search for a name using the contact APP and call the office number. After the call the name of the contact still appears in my list of contacts but when I open the contacts to view the details the name has been replaced with a BBM PIN#. The PIN# is also appearing in the call list instead of the name. The name is still in the contact list. Here is the weird thing in one instance the BBM PIN# is for the persons personal BlackBerry phone and not used for his work (the number at which I called him) he does not use his personal phone for business or his work email. How did his personal BB PIN # end up on my phone?
Solved! Go to Solution.
11-13-2013 06:25 PM
Welcome to http://supportforums.blackberry.com/
Follow the instructions to reload the OS with BlackBerry Link
Connect your BB10 and run BBLink
Then go to preference and press the reload option software
Let the process do all your work, and then you start setting your BB
And load your backup.
And let us know if your problem evidences the persistence.
You must have the latest version of the BlackBerry Link installed
Today update the BlackBerry Link to version 18.104.22.168
Downloading BlackBerry Link v22.214.171.124 (Windows OS)
Downloading BlackBerry Link v126.96.36.199 (Mac OS)
Stay on your side if you want to upgrade again to 10.2
VIA | gutijose14
12-17-2013 02:34 AM
Thank you! Dale65.