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BlackBerry® Z10

New Contributor
Posts: 4
Registered: ‎07-23-2010
My Device: Z10
My Carrier: Rogers

Z10 Contacts disappeared

Ok - so two days ago got the Z10.  Had a successful transfer of all data INCLUDING my complete contact list from my Torch 9800.


Today I connected to BB Link, did a backup, then there was a software update available, I clicked on that, now I have no contacts.  They are gone????!!!!


I have done the process over and over again - redoing the BB Link transfer and the contacts do not show on my Z10.


I am at the end of my patience.  I don't know what to do to get them back?


Where did they go?


I backed up - I updated software, now they are gone.


Oh - and I tried to restore from the backup and still no contacts.



New Contributor
Posts: 4
Registered: ‎07-23-2010
My Device: Z10
My Carrier: Rogers

Re: Z10 Contacts disappeared

Ahhh.... update - it looks like my contacts are all inside my Text Messages.  They are all dumped in there and so now how do I get them out and back into contacts?



Posts: 94,765
Likes: 24,451
Solutions: 6,361
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 Contacts disappeared

Inside your text messages?
Could you please explain?

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