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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎03-18-2013
My Device: Z10
My Carrier: 971507289184

Z10 Display Damage-No Hardware Available @AXIOM

I had pre-booked & purchased Blackberry Z10. Not even used for 2 months. Unfortunately my Z10 screen is damaged. When I went to Axiom Telecom they told it can’t be repair & I have to pay almost the new handset price for getting it replaced. 

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Z10 Display Damage-No Hardware Available @AXIOM

Hey murtuzakhilawala,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

My apologies about the screen being damaged, however all repair inquiries are looked after by the network service provider.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 3
Registered: ‎03-18-2013
My Device: Z10
My Carrier: 971507289184

Re: Z10 Display Damage-No Hardware Available @AXIOM

Hi Vicious,

 

Thanks for your reply !!

 

As I said before I had booked online from AXIOM Telecom UAE (www.axiomtelecom.com) they have their service centres also in UAE. I visited them, they say they only can replace the phone & not repair the screen by paying additional 75% of the cost which I have already paid. I am not able to use the phone at all. Please provide me some reasonable solution so that I can start using my BB Z10 again.

 

Regards,

Murtuza

New Contributor
Posts: 3
Registered: ‎03-18-2013
My Device: Z10
My Carrier: 971507289184

Re: Z10 Display Damage-No Hardware Available @AXIOM

Hi Vicious,

 

Thanks for your reply !!

 

As I said before I had booked online from AXIOM Telecom UAE (www.axiomtelecom.com) they have their service centres also in UAE. I visited them, they say they only can replace the phone & not repair the screen by paying additional 75% of the cost which I have already paid. I am not able to use the phone at all. Please provide me some reasonable solution so that I can start using my BB Z10 again.

 

Regards,

Murtuza