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New Contributor
Posts: 3
Registered: ‎03-28-2013
My Device: Z10
My Carrier: Orange

Z10 - Dont have the option for call blocking in my Settings

Z10 - Dont have the option for call blocking in my Settings as shown in support docs. Any ideas ??

Posts: 96,076
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 - Dont have the option for call blocking in my Settings

Can you explain what you're doing or a link the docs you refer to?



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New Contributor
Posts: 3
Registered: ‎03-28-2013
My Device: Z10
My Carrier: Orange

Re: Z10 - Dont have the option for call blocking in my Settings

i want to block certain numbers contacting me based on numbers i provide. i dont have the block call under settings. so dont know how to do it
Posts: 96,076
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 - Dont have the option for call blocking in my Settings

You can't.

 

If they are harassing calls, contact your mobile provider.

Or put those callers on a special ringtone which you know you don't want to answer.

 

Hopefully a third party call blocker app will be out soon.



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Regular Contributor
Posts: 53
Registered: ‎02-04-2011
My Device: Torch 9800, Z10, PlayBook, PRIV
My Carrier: 3

Re: Z10 - Dont have the option for call blocking in my Settings


JSanders wrote:

You can't.

 

If they are harassing calls, contact your mobile provider.

Or put those callers on a special ringtone which you know you don't want to answer.

 

Hopefully a third party call blocker app will be out soon.



There's a call blocker app for other Blackberries, I've contacted them to see if they are intending to come up with a version for OS 10 so I'll keep everyone updated when I hear back. There's one currently in App World, but the reviews aren't that great (it's in Chinese and only works with a network provider in Hong Kong apparently). Until then, I've been receiving fraudulent calls claiming to be from my bank. They've called me using 2 different phone numbers just this morning in the space of 2 hours!

 

I phoned my network provider and was told they can't block individual calls, this is done in the handset? Is this something RIM/BB might look into?

Regular Contributor
Posts: 53
Registered: ‎02-04-2011
My Device: Torch 9800, Z10, PlayBook, PRIV
My Carrier: 3

Re: Z10 - Dont have the option for call blocking in my Settings

I also found this on the Official Blackberry Support page:

 

http://docs.blackberry.com/en/smartphone_users/deliverables/2596/Block_calls_26303_11.jsp

 

As per my previous message though, should my provider be providing me with a call blocking password when they say it's not them that does it, you do it from your handset?

Posts: 96,076
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 - Dont have the option for call blocking in my Settings

exactly.

 

You read this part of that link? "

  • Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported."


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